How do I place an order? Go to your desired product, click “Add to Cart”, then proceed to checkout where you provide your delivery and payment details.
What payment options are available? You can pay using digital wallets, or COD (if enabled by the seller).
How can I track my order? Visit My Orders → Click on the order to view its tracking status. You’ll also receive Notification/email updates.
Can I cancel or return an order? Check the seller’s return/cancellation policy under the product page. Some items may not be eligible once shipped.
What if I don’t receive my order? Use the chatbot or contact our support team. You may also raise a complaint from the order details page.
SELLERS – Frequently Asked Questions
How can I become a seller on Supermart Nepal? Click on Became a Seller, complete KYC, and wait for approval. Once approved, access the Seller Dashboard.
What can I sell on the platform? Agricultural products, inputs (seeds, tools, fertilizer), services, and other permitted items. Items are categorized by type.
How do I manage inventory? Login to Seller Dashboard → Manage Products → Update Stock. Inventory syncs automatically when orders are placed.
How do I receive payments? Payments are settled periodically to your registered bank account or wallet after order completion.
Can I offer discounts and coupons? Yes, use the Promotions section in the Seller Dashboard to create custom offers.
FARMERS – Frequently Asked Questions
How do I manage my crops on Supermart Nepal? Use the Crop Management module to create crop profiles, log activities, and receive alerts based on stages.
What is a crop template? It’s a predefined guideline created with expert research, helping you track key farming stages and get timely reminders.
How do I get farming advice? Go to Support → Select Expert → Book Consultation or Ask a Question. You can also upload photos of affected crops.
Can I get weather-based alerts? Yes, real-time weather is integrated into the crop module. Alerts are sent for irrigation, pesticide, and other key actions.
ACCOUNTING – Frequently Asked Questions
Do I need external software for farm accounting? No. The platform has an integrated accounting system for sales, purchases, payments, and financial reports.
What types of reports can I generate? Profit & Loss, Trial Balance, Payables, Receivables, and Inventory Valuation reports are available.
Are transactions recorded automatically? Yes, transactions like sales and purchases update inventory and ledgers in real-time.
MARKETPLACE – Frequently Asked Questions
What is Supermart Nepal’s marketplace? It’s a digital platform to buy/sell agricultural products, daily needs, and services. Open to buyers, farmers, and suppliers.
How are products organized? By category, subcategory, price range, seller location, and type. Filters help refine your search.
Can I see reviews before buying? Yes. Each product has a rating and review section to help guide purchasing decisions.
KNOWLEDGE CENTER – Frequently Asked Questions
What is the Knowledge Center? A section that offers blogs, news, verified guides, discussion forums, and learning resources tailored for agriculture.
Can I join discussion forums? Yes. You can participate in topic-based forums, ask questions, or share your experience.
Are expert-led online courses available? Yes. Courses, webinars, and verified guides are available in the Verified Content section.
TECHNICAL SUPPORT – Frequently Asked Questions
I forgot my password. How can I reset it? Click “Forgot Password” → Enter your registered email/phone → Follow OTP-based instructions to reset.
How do I change my phone/email? Go to Account Settings → Edit Profile → Enter OTP to confirm changes.
Is my data safe on this platform? Yes. The platform follows OWASP security standards, with SSL encryption, OTP verification, and audit logs.
Who owns my data? All your personal and business data remains fully owned by you. RKCNL ensures full data privacy and protection.
TIPS – Smart Usage Recommendations
Always verify your profile and contact details for seamless order updates.
Use Track Order feature to stay updated on deliveries.
Use templates to automate crop management and avoid missing schedules.
Review reports monthly to monitor profits, losses, and inventory.
